Security & Privacy

Privacy Policy: the information we collect, its use, how we protect children's privacy, and some frequently asked questions

Credit Card Safeguard: how we protect your orders

Cookies: how ProZoneProducts.com uses cookies to enhance your shopping experience

Privacy Policy Our Commitment to Privacy Effective [10/4/02]

ProZoneProducts.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. ProZoneProducts.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we may share your information with third parties under certain circumstances.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact ProZoneProducts.com customer service via email, call us at 805-962-9394 or write us at ProZoneProducts.com, 1004 Santa Barbara Street, Santa Barbara, CA 93101.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

• What kind of information does ProZoneProducts.com collect?
  We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties.
   
• How does ProZoneProducts.com use my information?
  When you make an online purchase from ProZoneProducts.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
  
  When you save your information with ProZoneProducts.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone, or at one of our distributor’s retail stores), you may choose to receive email updates about our products, services, contests, and promotions.
  
  If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact ProZoneProducts.com customer service via email or by calling 805-962-9394. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to six to eight weeks to remove your from our list.
  
  From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
  
  To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact ProZoneProducts.com customer service by calling 805-962-9394.
   
• Does ProZoneProducts.com share my information with third parties?
  We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.
  
  In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
  
  When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
  
  If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about ProZoneProducts.com in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about ProZoneProducts.com or share your information with us and the other companies sponsoring those contests or promotions.
  
  We may occasionally participate in loyalty and other similar programs. Loyalty programs allow you to instruct Pro Zone Products, Inc. and ProZoneProducts.com to divert a percentage of the amount you spend at Pro Zone Products, Inc. and ProZoneProducts.com to participating schools and other non-profit organizations. If you choose to participate in any loyalty or other similar program in which Pro Zone Products, Inc. is a participating vendor, the company administering the loyalty or other similar program (collectively, the "loyalty program company") will or should ask for your consent to have Pro Zone Products, Inc. and ProZoneProducts.com or our credit card processor(s) share with the loyalty program company information regarding your Pro Zone Products, Inc. and ProZoneProducts.com purchases. This information will include your credit card number and the date and amount of your purchase, and may include your name. We will provide this information to the loyalty program company only as you have authorized us to do so. The loyalty program company may also share this information with the organizations you have chosen to receive a percentage of or information regarding your Pro Zone Products, Inc. and ProZoneProducts.com purchases. Many such companies have their own privacy policies that may differ from ours. You should review these policies carefully, as we have no control over them.
  
  We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
   
• How do I change or delete my information?
  If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact ProZoneProducts.com customer service via email or by calling 805-962-9394. Please be sure to include your email address, full name and password, if any.
   
• How do I remove my information from email, phone, and postal mailing lists?
  We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email or calling us at 805-962-9394.
  
  Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
   
• How does ProZoneProducts.com protect children's privacy?
  Like you, we at ProZoneProducts.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
  
  If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
   
• What are cookies? How does ProZoneProducts.com use cookies on its site?
  What are cookies? Cookies are pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes and to help "personalize" your visit to the site. Cookies make Web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies. The use of cookies is an industry standard -- you'll find them at most major Web sites.
  
  By showing how and when guests use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our users needs.
  
  Pro Zone Products, Inc. has two primary uses for its cookies. We use them to specify unique preferences. For example, users can specify keywords across several categories. This way you don't have to tell us more than once about the kinds of information you want to see. We also use cookies to track user trends and patterns. This helps us better understand and improve areas of the Pro Zone Products, Inc. network service that our users find valuable. While both of these activities depend on the use of a "cookie," visitors to Pro Zone Products, Inc. always have the option of disabling cookies via their browser preferences. Information from cookies is sometimes attached to messages sent to our Customer Service department.
  
  Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the Pro Zone Products, Inc. service will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized news preferences or you may have difficulty completing shopping transactions, entering contests, or playing games.
  
  You may occasionally get cookies from our advertisers. Pro Zone Products, Inc. does not control these cookies. The use of advertising cookies sent by third-party servers is standard in the Internet industry.
  
  You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.
   
• What about links to other Web sites and services?
  ProZoneProducts.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.
  
  If you have any questions about our privacy policy, you can contact ProZoneProducts.com customer service via email, call us at 805-962-9394or write us at ProZoneProducts.com Customer Services, 1004 Santa Barbara Street, Santa Barbara, CA 93101.
  

CREDIT CARD SAFEGUARD

Our Security Safeguard at ProZoneProducts.com we do not just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience. If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call.

Credit Card Safety Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

• What about my bank or credit card company?
  Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, ProZoneProducts.com will cover the liability imposed on you, up to $50. ProZoneProducts.com will cover this amount only if the unauthorized use of your credit card occurred at ProZoneProducts.com and through no fault of your own.

  Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

• How do I know my credit card information is secure?
  To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

PRO ZONE PRODUCTS, INC.
1004 Santa Barbara St.
Santa Barbara, CA 93101

Copyright © 2002 by Pro Zone Products, Inc. All rights reserved.